Thank you for shopping with Myhome Trading GmbH. We are committed to providing our customers with high-quality products and exceptional service. However, we understand that there might be instances where you may need to return a product or request a refund. This Refund & Returns Policy outlines the guidelines and procedures for such cases.

1. Returns Eligibility:

1.1. To be eligible for a return, the product must be in its original condition, unused, and in the original packaging.

1.2. Returns must be initiated within 30 days from the date of purchase. After this period, we may not be able to process your return.

2. Non-Returnable Items:

2.1. Certain products are exempt from being returned due to hygiene and safety reasons. These include but are not limited to personal care items, perishable goods, and intimate apparel. Please check the product description for any specific return restrictions.

3. Damaged or Defective Items:

3.1. If you receive a damaged or defective item, please contact our customer support team at [customer support email/phone number] within 7 days of receiving the product. We will arrange for a replacement or provide a full refund after inspecting the item.

4. Return Process:

4.1. To initiate a return, please follow these steps:

a) Contact our customer support team at [customer support email/phone number] to notify them about the return request.

b) Provide the order number, the item(s) you wish to return, and the reason for the return.

c) Our customer support team will guide you through the return process, including providing you with a return shipping address if applicable.

4.2. You are responsible for the return shipping costs, except in the case of damaged or defective items. We recommend using a trackable shipping method for your return.

5. Refund Process:

5.1. Once we receive your returned item and verify its condition, we will process the refund within 5 business days.

5.2. The refund will be issued to the original payment method used during the purchase. Please note that it may take some additional time for the refund to reflect in your account, depending on your payment provider.

6. Refund Exceptions:

6.1. In certain circumstances, we may withhold a partial or complete refund if:

a) The returned item is not in its original condition or shows signs of use beyond what is necessary for inspection.

b) The return is initiated after the 30-day return window.

c) The item is a non-returnable item as per section 2 of this policy.

7. Exchange Policy:

7.1. Unfortunately, we do not offer direct exchanges. If you wish to exchange a product, you must follow the return process as outlined in section 4 and then place a new order for the desired item.

8. Cancelled Orders:

8.1. If you need to cancel your order, please contact our customer support team as soon as possible. If the order has not been processed or shipped, we will cancel the order and issue a full refund. However, if the order has already been shipped, you will need to follow the standard return process as described in section 4.

9. Contact Information:

If you have any questions or need assistance with the return or refund process, please contact our customer support team at:

Email: [email protected]

Phone: +49 (1521) 2172 377 / +90 538 728 7674

10. Amendments to the Policy:

Myhome Trading GmbH reserves the right to update or modify this Refund & Returns Policy at any time without prior notice. Please check this page periodically for any changes.