1. Introduction Welcome to Myhome Trading GmbH.! We are delighted to offer you a wide range of premium-quality foodstuff, drinks, vegetables, fruits, frozen chicken, whiskeys, nuts, oils, and more. To ensure a seamless and satisfactory shopping experience, we have outlined our Shipping Policy below. Please read through this information carefully before making a purchase. If you have any questions or require further assistance, feel free to reach out to our customer support team.
2. Shipping Zones Myhome Trading GmbH. provides shipping services to customers within the country and selected international destinations. We strive to extend our reach to as many locations as possible. However, please check with us or refer to the checkout page to ensure that we deliver to your specific area.
3. Order Processing Time Upon receiving your order, we will begin processing it promptly. Order processing typically takes 1 to 2 business days, during which we verify the products, package them securely, and arrange for shipment.
4. Shipping Methods and Delivery Time We partner with reliable shipping carriers to deliver your purchases safely and efficiently. The delivery time and shipping cost will depend on your location and the shipping method you choose during checkout. Standard shipping usually takes 3 to 7 business days for domestic orders, while international deliveries may vary depending on the destination.
Please note that during peak seasons or under unforeseen circumstances, such as adverse weather conditions or logistical challenges, there may be slight delays in delivery. Rest assured, we will always strive to keep you informed about any potential delays.
5. Shipping Rates Shipping rates are calculated based on the weight of the products, the destination address, and the chosen shipping method. You can review the shipping cost during the checkout process before completing your purchase. We may also offer free shipping promotions from time to time, so keep an eye out for those exciting offers!
6. Order Tracking Once your order is dispatched for delivery, we will provide you with a tracking number. You can use this number to monitor the status and location of your package until it reaches your doorstep. Simply visit our website or the shipping carrier’s website and enter the tracking number to get real-time updates.
7. Customs and Duties (For International Orders) For international orders, please be aware that customs and import duties may apply in your country. These charges are the responsibility of the recipient and vary depending on the destination. Myhome Trading GmbH. is not responsible for any customs or import-related fees, nor can we predict or control these charges. We recommend contacting your local customs office for more information before placing your order.
8. Packaging and Handling We take great care to package your items securely to minimize the risk of damage during transit. Our team ensures that fragile items are appropriately protected to maintain their quality upon delivery.
9. Order Issues and Returns If you encounter any problems with your order, such as damaged items, incorrect products, or missing items, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.
For information about our returns and refunds policy, kindly refer to our separate Returns Policy page.
10. Change of Shipping Address If you need to change the shipping address for an order that has not yet been dispatched, please get in touch with our customer support team as soon as possible. We will do our best to accommodate your request.
11. Contact Us If you have any questions or concerns regarding our Shipping Policy, please don’t hesitate to contact us:
- Email: [email protected]
- Phone: +49 (1521) 2172 377 / +90 538 728 7674
12. Updates to the Shipping Policy Myhome Trading GmbH. reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes made will be effective immediately upon posting the revised policy on our website.